FAQ

SHOPPING

About shopping

Is there a shipping charge?

Shipping fee is 600 yen (tax included) nationwide.
Additionally, additional shipping charges may apply to remote islands and some areas.
If you are an online store member, shipping is free for purchases totaling 6,000 yen or more per delivery.

How long will it take for the product to arrive?

After placing your order, we plan to ship it the next business day .
If you do not specify a delivery date and time, we will ship your order as soon as possible.
*If there is a rush of orders, such as during a sale or after a long holiday, it may take some time before shipping.
*Delivery delays may occur during the delivery company's busy season, year-end and New Year holidays, and bad weather due to delivery conditions and traffic conditions.
*If you live in some areas or counties, please contact your nearest Sagawa Express for delivery times.

What payment methods can I use?

-Credit card payment Please enter your card information when ordering.
VISA, MASTERCARD, AMERICAN EXPRESS, and JCB are accepted.

-Electronic payment
You can use Apple Pay, Google Pay, Amazon Pay, and Shop Pay.

Can I order by phone or email?

We do not accept orders by phone or email.

Can I cancel or change my order?

ご注文日の午前11時までにお問い合わせフォームよりご連絡いただけましたらご注文のキャンセル・変更の手続きが可能です。ご注文日の午前11時以降のご注文の場合は、翌営業日の午前11時までにご連絡いただけましたらご注文のキャンセル・変更の手続きが可能となります。

午前11時を過ぎますと出荷準備の仕様上、キャンセル・変更の手続きを承ることができかねますので予めご了承ください。

Can I change my payment method after placing my order?

ご注文後にお支払い方法を変更することはできません。

Can you issue a receipt?

発行可能です。
領収書の発行をご希望の場合は当店までご連絡をお願いします。

PRODUCT

About product

Can I return or exchange a defective product?

Do you know when products that are "out of stock" will be resold?

Do you repair products?

Are all leather textures the same?

All have different textures. Leather is a natural material made from animal skin. Therefore, each piece of leather may have wrinkles, scars, blood lines, etc. that are proof that it has lived. These textures are one of the charms of leather that cannot be achieved with artificial materials.

Does your watch have a new battery?

Uses a monitor battery. A monitor battery is a battery built into the watch you purchased, and is installed at the time of shipment from the factory to check the functions and performance of the watch. Batteries will wear down by the time you purchase the product, so monitor batteries may not last as long as the battery life specified in the instruction manual.